Complaint

If you feel that the police have made mistakes or deserve criticism for something they have done, you can file a complaint about the police.

What can you file a complaint about?

You can complain if you believe the police have acted rudely, have harassed you, conducted themselves improperly, failed to show an ID on request, failed to respond to enquiries, that you have been misinformed, etc.

Who do you complain to?

Send your complaint to the police where the incident took place. You can also submit a verbal complaint. Your complaint will then be written down by the police.

What happens after you have filed a complaint?

The complaint will be considered by the chief of police. After the investigations have been completed the police chief will make a decision in the case and send you  an answer with the grounds for the decision.

The time it takes to process a case shall not exceed one month. If it takes longer you will be notified by the police.

The answer shall state whether the police chief agrees or disagrees that the police deserve criticism for something they have done.

What if you disagree with the police chief's decision?

You can appeal the police chief's decision to the National Police Directorate.

The appeal against the decision must be sent via the police district. The police district will forward the appeal with the case documents to the National Police Directorate.

The National Police Directorate will review the matter. The response from the National Police Directorate must state whether they agree that the police deserve criticism for something they have done.

The National Police Directorate's decision cannot be appealed.

What happens if the complaint concerns an investigation, decision not to prosecute or indictment in a criminal case?

Complaints about the investigation of criminal cases or complaints about prosecution decisions (such as decisions not to prosecute, indictments questions or fines) are handled by the prosecuting authority. In the first instance this means the police or the public prosecutor and in the latter case the Director General of Public Prosecutions.

The complaint is sent to the police district handling the case.

Report

If you believe that employees of the police force or the prosecuting authorities have committed a criminal act while performing their duties, you can report the matter to the National Bureau for the Investigation of Police Affairs.

What can you report?

Breaches of confidentiality, unnecessary use of force, racist language, illegal use of coercive measures (deprivation of liberty, searches, physical examination) are examples of actions that may be criminal.

Who do you file the report with?

Written reports are to be sent to the National Bureau for the Investigation of Police Affairs. You can also file the report with the police, which will forward your report to the National Bureau.

What happens when you file a report?

The report will be recorded by the National Bureau and you will receive a written confirmation that the report has been received. An investigations officer will decide whether the case should be investigated and the investigations that need to be done. You will be called in for questioning if more information is needed. When the investigation is closed, the case is decided by the Director of the National Bureau.

Regardless of whether the case is dropped or settled with a penal sanction, you will receive a written reasoned decision of the prosecution decision.

What if you disagree with the national bureau's decision?

You can appeal the National Bureau's decision to the Director General of Public Prosecutions. You send the appeal to the National Bureau, which will forward the appeal with the case documents to the Director General of Public Prosecutions.

When the case is processed by the Director General of Public Prosecutions, the case will be sent to the National Bureau, which will give you written information about the outcome of the appeal.

The Director General of Public Prosecutions' decision on the appeal cannot be appealed.